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FAQs

Home FAQs

Frequently asked questions

Are Sharcaty products safe to use?
Yes. All Sharcaty products are made with high-quality, skin-friendly ingredients and are carefully tested to ensure safety and performance. We recommend doing a patch test before full use if you have sensitive skin.
Do you offer refunds or returns?
We only offer refunds if the product arrives damaged. If this happens, please contact us within 48 hours of delivery with clear photos or videos of the damage so we can assist you.
What should I do if my product arrives damaged?
Please email us within 48 hours of receiving your order with your order number and clear images of the damaged item. Once verified, we’ll process your refund promptly.
How long does shipping take?
Shipping times vary depending on your location. Most orders are delivered within 3–7 business days after processing.
Can I cancel or change my order after placing it?
Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible, and we’ll do our best to help.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.