Refund Policy

Refund Policy

At Sharcaty, we take great pride in delivering high-quality beauty and cosmetic products to our customers. Each order is carefully packed and inspected before shipment to ensure it reaches you in perfect condition.

Damaged Products

We only offer refunds in cases where the product arrives damaged.

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Clear photos or a video showing the damaged product

• Your order number

• A brief description of the issue

Once our team reviews and verifies the claim, we will process a refund for the affected product.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind or personal preference

• Incorrect shade or product selection

• Minor packaging imperfections that do not affect product use

• Products damaged due to misuse or mishandling after delivery

• Orders reported after 48 hours of delivery

Refund Process

• Approved refunds will be issued to the original payment method.

• Processing time may take 5–10 business days, depending on your bank or payment provider.

• Shipping charges are non-refundable.

Contact Us

If you experience any issues with your order, please reach out to our support team at [your email address]. We’re here to help and ensure your experience with Sharcaty is smooth and satisfying.